RETURN AND REFUNDS POLICY
GENERAL RETURN TERMS
Our main purpose is to guarantee our customers full satisfaction, this is why we make returns easy. You can return any item purchased on our store within 14 days from the delivery date.
You have to complete the RETURN FORM or write us an email at firstname.lastname@example.org within the first 4 days after receiving your order.
As a customer, you are responsible for the return shipping cost, expect the returns from Romania which are FREE. and you will have to pay for the return shipping cost upfront and at your own expense.
Send your return from the same country in which you placed your order. We will not be able to accept returns from different countries.
Please use the following address when sending the package:
3-5 Campul Painii Street, 400058, Cluj-Napoca Romania
Telephone: +40 725 125 049
Your return will be accepted within 3 to 5 working days from the delivery date at our warehouse. Please keep in mind that the refunds will be issued only for properly returned items. In the case in which your return doesn’t meet the conditions, the package will be sent back to you without a refund.
RETURNED ITEMS CONDITIONS:
- The products must not be damaged
- The products must not have been used, worn or washed
- The returned products must be in their original packaging
- The identification tag is considered an integral part of the item so it must be attached to the product
- The returned products must be delivered to us within 14 days from the moment you informed us
GENERAL REFUNDS TERMS
If you have fulfilled all requirements set forth above, we will send you a confirmation email and fully refund the price of the returned purchased products.
You will be notified if the returned products cannot be accepted because they do not comply with the conditions indicated in the above list. In this case, you may choose to have the purchased products redelivered to you at your expense. If you refuse the above delivery, we reserve the right to retain the products and the amount paid for your purchase of the products.
Time period for refunding the amount you paid for purchasing the returned products:
- If you use a credit/debit card, the refund time will depend on the Card company’s policies. We would like to assure you that you will not suffer any interest loss.
- If you use cash on delivery method (service available just for Romania), the refund is delivered in cash at your door or in your account you have indicated to the courier.