Welcome to Customer Service.

Our Customer Service team will be happy to give you further assistance on all other enquiries. You can contact us at customercare@londestudio.com or by completing the Contact Us form.

Tax information

Purchasing on LONDË is reserved for end consumers. Our prices are inclusive of vat.
For each order, LONDË issues an invoice;
Please note that once the order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice.

Cash on delivery – for Romania only

Pay with cash when receiving the parcel. Service unavailable for Pick Up in Store service.

Credit card

Visa/Visa Electron, Mastercard (For Visa Electron: please check with your bank to make sure your card is valid for online purchases). We use www.mobilpay.ro services for Card payments.

In order to offer you a great experience, please allow us up to 5 working days to prepare and dispatch your order.

ROMANIA

DELIVERY TIME: 1 to 2 working days. Beside this, please keep in mind that we need up to 5 working days to prepare and dispatch your order.
The cost is FREE and the package will be brought to the door by the courier.

EUROPE

DELIVERY TIME: 2 to 4 working days. Beside this, please keep in mind that we need up to 5 working days to prepare and dispatch your order.
The cost is 20 EURO and the package will be brought to the door by the courier.

WORLDWIDE

DELIVERY TIME: 5 to 7 working days. Beside this, please keep in mind that we need up to 5 working days to prepare and dispatch your order.
The cost is 35 EURO and the package will be brought to the door by the courier.

On LONDË, every purchase is made with maximum security thanks to the use of Comodo-certified secure servers (SSL). We only use protected connections, as demonstrated by the ‘https’ URL prefix and the lock symbol that appears in the browser’s address bar.

To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

To us, no order is complete until you are fully satisfied. This is why we make returns easy. If something isn’t quite right, you have 14 days to contact us via customercare@londestudio.com.

We’ll give you a full refund of the initial order (excluding the shipping costs) via bank transfer to the bank account you provide.